About the Role
We are seeking a practical, service-minded, and proactive IT Support Technician to join our school community. This is a hands-on role supporting teaching and administrative staff, as well as students, with classroom technology, AV systems, Microsoft 365, and Apple/iOS devices.

The successful candidate will be comfortable working in a busy and dynamic school environment, confident communicating with both adults and students, and able to respond calmly and effectively when issues arise. They will also take a proactive approach to maintenance, organisation, and continuous improvement.

In this role, you will be part of our supportive and proactive IT team, working closely with our Technology Manager and Data Protection Officer and our Senior IT Consultant. Together, the team plays an important role in ensuring that technology supports excellent teaching, learning, and operations across the school.

Oslo International School offers a welcoming, warm, and interactive work environment, where collaboration, professionalism, and positive relationships are highly valued. We are proud of our friendly school community and are looking for someone who will enjoy being an active part of it.

Key Responsibilities
• Provide first and second-line IT support to teaching and administrative staff and students through our internal ticket system
• Support and maintain Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint, and our Learning Platforms, Toddle and ManageBac
• Troubleshoot and support Windows and macOS devices, printers, and peripherals
• Set up, maintain, and fault-find classroom AV equipment (projectors, displays, audio systems, etc.)
• Assist with device deployment, basic asset management, and user onboarding
• Carry out hands-on and physical IT tasks, including network maintenance, moving equipment, technology maintenance
• Provide calm, professional support in classrooms, offices, and during school events
• Communicate technical issues clearly to non-technical users, particularly teachers

Essential Skills & Experience
• Good working knowledge of Microsoft 365 and iOS in an organizational environment
• Strong troubleshooting and problem-solving skills
• Experience providing end-user IT support
• Confidence working with AV and classroom technology
• Understanding of networking concepts (Wi-Fi, connectivity)
• Fluent English (spoken and written), with the ability to communicate clearly and confidently with staff, students and parents
• Willingness to carry out practical, hands-on, and physical tasks (such as event organisation and stage setup)
• Strong work ethic and a proactive approach to learning

Desirable (but not required)
• Experience working in a school or education environment
• Familiarity with Apple School Manager, Jamf, Toddle, ManageBac and device management
• Relevant IT certifications

Personal Attributes
• Approachable, professional, and service-oriented
• Calm under pressure and solution-focused
• Confident speaking with teachers, students and parents
• Comfortable working independently as well as part of a team
• Reliable and adaptable in a fast-paced environment

Additional Information
This is a varied, hands-on support role with a strong face-to-face element. It includes regular interaction with staff and students, practical IT tasks, and support during events and daily school operations. The role offers broad exposure to real-world IT systems in a supportive school setting, with opportunities to further develop both technical and professional skills.

Benefits
OIS offers a range of benefits to support staff wellbeing, security, and transition to life in Norway. These currently include a 7% contribution-based occupational pension scheme, disability insurance, a comprehensive insurance package, and access to online medical advice for employees and their families.

We also offer weekly Staff Yoga and wellbeing activities as part of our commitment to a supportive and healthy working environment.

Please note that specific benefits and providers may be subject to change over time.