Customer Onboarding Intern @ Marketer.com
Oslo (Tjuvholmen) | Start: ASAP

6-month paid internship with opportunity for full-time role

Start your career in SaaS, e-commerce, and digital marketing

Marketer.com is scaling fast, and we're looking for a Customer Onboarding Intern to join our Customer Success team.

This role is ideal for someone who is passionate about e-commerce and digital marketing, enjoys customer contact, and wants to grow into a more senior Customer Success Manager role over time.

The internship runs for 6 months, with a clear ambition to convert the right candidate into a full-time position with a significant salary increase.

What you'll do

As a Customer Success Intern, your focus is on helping existing customers get the most out of Marketer.com. You will:
• Work directly with customers to solve real problems across analytics, creative, and campaign management
• Support customers using the Marketer.com app, as well as key performance marketing tools including:
• Shopify
• Meta Ads
• Google Ads
• Google Analytics 4
• Google Merchant Center
• Drive upsell opportunities and help customers expand their use of the platform
• Collect positive feedback and reviews from happy customers
• Make sure customers renew their subscriptions
• Escalate technical or complex issues to senior team members when needed
• Document customer feedback, recurring issues, and product insights for the team

You'll work closely with experienced Customer Success Managers and gain hands-on exposure to real e-commerce businesses and paid media setups. Expect to build domain knowledge fast, because you'll be exposed to new data points and real problems every single day.

You're likely a good fit if you:
• Are comfortable speaking with customers on calls and video meetings
• Have experience from high-volume customer-facing roles (hospitality, retail, customer support, reception)
• Communicate clearly and confidently in English (Norwegian is a plus)
• Are structured, reliable, and good at following through
• Enjoy helping people and solving problems calmly
• Are ready to work in an incredibly fast-paced, dynamic, and ever-changing start-up environment

You also have a genuine interest in:
• E-commerce and online businesses
• Shopify and SaaS tools
• Digital marketing and paid advertising (Meta, Google)

Bonus (not required):
• Experience with Shopify stores
• Exposure to Meta Ads, Google Ads, or analytics tools
• Online courses, side projects, or experience in performance marketing

Growth & opportunity

This internship is designed as a launchpad. During the 6 months, you'll:
• Build strong customer communication skills in a SaaS environment
• Learn how performance marketing works in practice across Meta and Google
• Develop deep product, platform, and industry knowledge
• Get real ownership over customer relationships and outcomes

For the right candidate, this role transitions into a full-time Customer Success Manager position with expanded responsibility, a meaningful increase in compensation, and potentially the opportunity to work from our US office in San Francisco or New York.

What we offer
• A real, hands-on role in a fast-growing SaaS company
• Clear ownership and responsibility from day one
• Structured learning and close collaboration with senior team members
• A collaborative, ambitious, and friendly work environment
• Modern office at Tjuvholmen, Oslo (gym and canteen)
• MacBook and the tools you need to do great work
• A paid internship with strong learning value and clear career upside.