Job description

Are you our next Norwegian speaking customer-focused and reliable consultant for our client's brand new office in Fuengirola? Then this might be something for you!

As a customer service consultant, your tasks will involve receiving and responding to phone inquiries from our customers who need roadside assistance. The customers may find themselves in vulnerable situations and our job is to help and assist them in these situations. It is important to us that they receive the right assistance. You will often be the first person a customer talks to when something has happened on the road.

We are looking for employees who work well independently and are passionate about delivering excellent service to our customers. As a customer service consultant, you will work as part of a larger team that helps and supports each other when needed. To accomplish this task, you will work in various systems to solve the challenges as effectively as possible. Additionally, you will assist our partners in the insurance and automotive industry with various questions related to roadside assistance.

To succeed in this role, we would like you to possess the following skills:

    Experience in customer service
    Fluent in Norwegian, both spoken and written
    Proficient in English, both spoken and written
    Good knowledge of data/technology/systems
    A clean criminal record is a prerequisite

You will fit right in if you:

    value good work ethics
    have strong teamwork skills
    excel in communication
    are comfortable working both individually and in a team
    being at ease with data and phone as work tools.
    are detail oriented and enjoy complex tasks
    are solution-oriented both with customers and colleagues
    are curious and eager to acquire new knowledge
    thrive in a fast paced environment and adapt easily to change
    wants to be a part of a solid team with strong culture

For the right candidates, we can offer:

    Brand new offices in Fuengirola, Málaga
    A great work environment with experienced and curious colleagues
    Comprehensive and structured training
    excellent opportunities for personal and professional development
    A rotating schedule within 24/7 operations
    Competitive conditions + benefits
    Long term contract

We look forward to hearing from you!

Please send your application to:

fredrik@jobsbynordics.com